Customer Service Executive

Annual Salary Range: SGD 30,000 – SGD 48,000 (depending on experience)

Job Summary:

The Customer Service Executive will serve as the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience across all channels.

Key Responsibilities:

• Respond to customer inquiries via phone, email, live chat, or social media
• Handle complaints, provide appropriate solutions, and follow up to ensure resolution
• Maintain detailed and accurate customer records using CRM tools
• Coordinate with internal teams to resolve customer issues efficiently
• Identify opportunities for process improvements and customer service enhancements
• Assist in preparing reports and customer feedback summaries

Requirements:

• Strong verbal and written communication skills
• Proficient in Microsoft Office and customer service software (e.g., Zendesk, Freshdesk)
• Ability to stay calm under pressure and handle challenging customers professionally
• Fluent in English (additional languages are a plus)

APPLICATION FORM